Support

Email us at cleancopyapp@proton.me. Tell us which iPhone and iOS version you have and what you were trying to do. Please do not send photos you want to keep private; describe the problem instead.

Where did my cleaned copy go?

The report always shows where the copy was saved: Photos, Files, or the app you shared to. Until you save it, the copy is only held in memory, and the app warns you before you leave.

Does CleanCopy change my original photo?

No. CleanCopy makes a new copy. Your original is not changed.

Which files can it clean?

JPEG, HEIC and PNG photos, and MOV, MP4 and M4V videos with CleanCopy Pro. CleanCopy can also read a PDF and report what it carries, but it does not clean a PDF. For a Live Photo, the copy is the still image only and has no video; your original Live Photo is not changed. Word, Excel, PowerPoint and OpenDocument files are not supported yet. The share sheet takes photos only.

What is free, and what is CleanCopy Pro?

Looking at what a photo, video or PDF carries, and the history, are free forever. Cleaning is free for 5 photos each calendar month, shared by the app, the Share sheet and Shortcuts; the allowance restarts on the 1st of each month. CleanCopy Pro removes that limit and lets you clean up to 20 photos in one batch, clean a video, clean from the Share sheet and Shortcuts without a limit, edit details, and scan your library or an album for duplicate, similar and blurry photos. Pro is US$3.99 a year (an auto-renewing subscription) or US$12.99 once for Lifetime, with no renewal. People who bought Pro before keep it for good. The price is shown in the app.

How do I restore CleanCopy Pro on a new phone?

Open Settings in CleanCopy and tap Restore Purchases, signed in to the same Apple Account you bought it with. The purchase screen has a Restore Purchases button too.

How do I get a refund?

Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com.

My photo is in iCloud.

When you pick it for cleaning, iOS downloads it first, so give it a moment on a slow connection. A library scan does not download iCloud-only photos; it tells you how many were not checked.

The Library tab suggests photos to delete. Is anything deleted automatically?

No. Nothing is deleted unless you select it and confirm in the system prompt, and at least one photo of every group is always kept. Deleted photos stay in Recently Deleted for a limited time. If iCloud Photos is on, a deleted photo is deleted on all your devices.

I cleaned a photo and an app still labelled it.

CleanCopy removes the details stored in the file. It does not remove what is built into the picture itself, such as invisible watermarks, and it does not change what an app or website detects in other ways. Apps and laws may also require you to say that content is AI-generated or edited. See the hidden note explained.

Can CleanCopy tell me if a PDF holds personal details?

It reports what the file carries in the places it checks, such as author, program, dates, comments, attachments and signatures. It does not read or judge what the pages say, and it does not black out any text. "Not found" means not found in the places CleanCopy checks.

Which phones does it run on?

iPhone and iPad with iOS 17 or later (iPadOS 17 or later on iPad).

Your data: privacy policy. Rules of use: terms.